Finding Balance at the Edge of Chaos

Invitation

The Conflict Management and Resolution Program, James Cook University invites you to attend a presentation by Ben Freedman, Director of AboutResolution, and Claire Holland, Director of the Conflict Management & Resolution postgraduate program of James Cook University entitled:

 

Finding Balance at the Edge of Chaos

 

Ben and Claire will speak about how we do our best work, and engage our best thinking, when we are working on the edge between order and chaos. In complex organisations, hovering around this edge of chaos is all about equilibrium-  too much tension or stress and we can be pushed into the ‘accident zone’ where we lose control over the outcomes of our work, not enough tension and we can quickly disengage. What are the pressures which push teams towards the accident zone? What are the resilience traits which push back and keep us at the ‘edge of chaos’ most of the time? What does this mean for the development of skills and intelligence in complex work environments? This session will take participants on a fast-paced journey through some of the latest thinking on resilience, chaos, complexity, leadership, and emotional intelligence.

 

This is a must-see for any professional and will count as 1 mandatory CPD point in Practice Management & Business Skills.

If you are interested in Conflict Management and Resolution education and training, for personal or professional development, find out more about postgraduate study or professional development workshops in 2020 at www.jcu.edu.au/conflictresolution or stay and talk to Claire and Ben after the presentation.

When:      4.45pm for 5pm start to 5.45pm Wednesday 5 February 2020

Venue:     JCU City Campus, Level 3 City Arcade, 383 Flinders Street, Townsville

Cost:     Complimentary

RSVP:      To register email cmr@jcu.edu.au no later than Tuesday 4 February 2020

 

Claire is a Senior Lecturer and the Director of the Conflict Management and Resolution Program at James Cook University. Claire is recognised nationally and internationally as a conflict management specialist. She holds a Master of Mediation and Conflict Resolution at the University of Queensland, is a Nationally Accredited Mediator under the Australian Standards and a certified conflict coach with Conflict Coaching International. Claire is completing her PhD in positive psychology on the topic of Hope Theory and depression, anxiety and stress. Her work and research interests include interfaith dialogue, coaching, leadership development and positive psychology.

Ben is the Director of AboutResolution, a healthcare focused conflict management and resolution consultancy. Ben, a graduate of the JCU Conflict Management and Resolution Program, is a social worker and mental health professional, lecturer, facilitator, and trainer; regularly teaching conflict management into post-graduate public health and nursing subjects, co-facilitating leadership programs, written and delivered negotiation skills training, and consulted on conflict engagement strategies for large health system improvement projects. Ben has published work on neuroleadership and conflict engagement in healthcare settings, and conflict coaching in complex adaptive systems. Ben is currently the Team Leader of the Disaster Recovery Team at the Townsville Hospital and Health Service. This team provides focused psychological therapies, support to organisations, and community engagement targeting those affected by the flood event in February 2019.