Professional Development: Workplace Conflict Resolution

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Workplace Conflict Management

Professional Development (PD) Training

Three day workshop: 10 – 12 April, 9am to 5pm, JCU Townsville

Presenter: Peter Raffles

In this workshop Peter will discuss questions and topics such as:

  • Causes of workplace disputes
  • Managing  bullying in the workplace
  • Managing social media at work
  • Other sources of workplace conflict that require new approaches
  • How has workplace conflict been managed in the past? Has it changed / is it changing now?

At a broad level, this workshop examines the development of systems and structures to facilitate conflict resolution and co-operative decision-making in organisations. It reviews national and local employment laws, HR and Industrial Relations issues for managers and executives, and practical tools and techniques for issue identification and workplace conflict management. At an applied level, the workshop also deals with challenging contemporary workplace issues, like workplace bullying and harassment, performance management and social media at the workplace.

PD with the JCU Conflict Management and Resolution Program

Our training is recognised for Continuing Professional Development points by many organisations and professional associations, particularly where conflict management is seen a relevant professional skill. JCU will provide certificates to participants who complete the training.

The fee for the 3 day workshop is $1500.

For further information or to enrol in the Workplace Professional Development Training please email: or call (07) 4232 1446.

About the trainer

Peter Raffles is a principal at Conflict Solutions Pty Ltd. Peter has done extensive work and academic research in the field of mutual-gains negotiation and mediation. He is qualified as a negotiation trainer with the Program on Negotiation at Harvard Law School.

Peter holds a Bachelor of Laws from James Cook University, a Master of Dispute Resolution with Honours from the University of Technology, Sydney (UTS) and a Certificate in Arbitration from Adelaide University. He has extensive experience in employment disputes, and has over 10,000 hours experience as a mediator and facilitator.

Peter has worked in industry, corporate and government settings as well as in negotiations between corporate interests, government and indigenous communities in New Guinea. Peter is also a practising Barrister and is inspired and energised by improving workplace relations with particular focus on the benefits of constructive conflict and the eradication of workplace bullying.

Please see our  Workplace Conflict Management PD Flyer for more information.