IAMA Presents: Managing and mediating high conflict situations

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Direct from the USA
Bill Eddy, LCSW, Esq.

Thursday, 28 August 2014

High-conflict disputes are increasing in every setting: at the workplace, between neighbours, among family members, in legal disputes, against employers, against government agencies, in churches, healthcare organisations, schools and higher education, non-profit organisations, volunteer groups and between strangers. They often involve one or more individuals with a pattern of high-conflict behaviour, characterised by:

  • All-or-nothing thinking
  • Unmanaged emotions
  • Extreme behavior
  • Preoccupation with blaming others
  • Prolonged, unresolved conflict
  • Drawing in many other people
  • Draining energy, time and resources

This one-day training will focus on understanding and practicing conflict management skills that are not obvious and natural. There will be instruction, group discussion and two practice exercises – because it takes practice to absorb the nuances of these high-conflict skills. Participants will gain confidence to assist in handling any high-conflict situation, with an individual client or employee, or in a formal or informal mediation setting.​

Those who will benefit from this training include: mediators, arbitrators, managers, lawyers, law office staff, judges, human resource managers, administrators, social workers, therapists, clergy, law enforcement, healthcare professionals, educators, and any other professional who is responsible for working with high-conflict people or situations.

View the workshop program here >>

Where: Minter Ellison, Level 22, Waterfront Place, 1 Eagle Street, Brisbane​
When: 9am-4:30pm, Thursday, 28 August 2014

IAMA generously extends their member rate to LEADR members. To reserve your place, call Alison Mahoney on 07 3220 2122

IAMA members $550
Non-members $660

Early bird, before 7 August:
IAMA members $500
Non-members $600