Dispute Resolution Officer – Tweed Heads (00002DT3)


  • 2 X Permanent full time positions
  • Location ~ Tweed Heads
  • Clerk Grade 3/4

In this role you will have the opportunity to use your excellent complaint handling skills to support the community including consumers and traders in dispute resolution and trader monitoring within the Fair Trading Dispute Resolution team. You will enjoy working on a wide range of matters, providing quality service and information in a high-volume, customer-focused environment.

The main focus of the Dispute Resolution Officer’s role is to manage dispute resolution and trader monitoring processes, and to deliver presentations and participate in programs to raise the community’s awareness of legislation. You will need to actively participate within the team environment, contribute to quality control mechanisms and require a high level of organisational and administrative skills to assist with the implementation of systems and procedures to ensure effective service delivery.


To be successful you will need expertise in complaint handling and customer service, including dealing with a variety of customers in a high-volume, customer-focused environment. You will need the demonstrated ability to manage customer expectations and develop knowledge of current Fair Trading legislation and Australian Consumer Law.   You must have strong conflict resolution and negotiation skills, along with sound judgement.  You will also need the ability to communicate effectively at all levels and effectively deliver presentations.  Relevant tertiary qualifications or equivalent experience desirable.


Closing date Monday 28 January [11:59PM] Your application should include a covering letter [maximum two pages] and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this position. There are no selection criteria to be addressed.

Salary $75,625. Package includes salary ($62,587 – 68,532), employer’s contribution to superannuation and annual leave loading.

Job Status Permanent full-time under section 19 of the Public Sector Employment and Management Act 2002.


Apply now Should you encounter any technical problems, please contact Jobs.NSW helpdesk 1800 562 679. For any questions about making your application, please contact DFS Recruitment Team 02 9372 8121.  Job reference 000024XE

The Department of Finance & Services is an EEO employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability.

Total Remuneration Package: $75,624. Package includes salary ($62,587 – $68,531), employer’s contribution to superannuation and annual leave loading


For more details visit HERE